Luxonis Status - Incident history https://status.luxonis.com Luxonis Thu, 16 Jul 2026 07:00:00 +0000 Luxonis Hub Models Update Type: Maintenance Duration: 1 hour Affected Components: Device Data Receiver, Over The Air Updates Jul 14, 18:16:58 GMT+0 - Identified - We are planning for a scheduled maintenance which will cause downtime for model zoo and models and Hub. Jul 16, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 16, 08:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: ,

<p><small>Jul <var data-var='date'> 14</var>, <var data-var='time'>18:16:58</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance which will cause downtime for model zoo and models and Hub..</p> <p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 16 Jul 2026 07:00:00 +0000 https://status.luxonis.com/maintenance/cmrkz3r0600nk1ame5a0tlm2m https://status.luxonis.com/maintenance/cmrkz3r0600nk1ame5a0tlm2m Docs Infrastructure update Type: Maintenance Duration: 5 hours Affected Components: Documentation - docs.luxonis.com Jun 18, 07:55:01 GMT+0 - Identified - We are to migrate the docs infrastructure. Downtime can be expected. Jun 18, 08:00:01 GMT+0 - Completed - Maintenance is now in progress Type: Maintenance

Duration: 5 hours

Affected Components:

<p><small>Jun <var data-var='date'> 18</var>, <var data-var='time'>07:55:01</var> GMT+0</small><br><strong>Identified</strong> - We are to migrate the docs infrastructure. Downtime can be expected..</p> <p><small>Jun <var data-var='date'> 18</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Completed</strong> - Maintenance is now in progress.</p> ]]> Thu, 18 Jun 2026 08:00:00 +0000 https://status.luxonis.com/maintenance/cmqj7frne01de2oqmepal7zx6 https://status.luxonis.com/maintenance/cmqj7frne01de2oqmepal7zx6 We are investigating issue with API keys being rejected Type: Incident Duration: 32 minutes Affected Components: Models, API Apr 17, 07:32:00 GMT+0 - Resolved - This incident has been resolved. All API keys should be working as usual. Apr 17, 07:00:00 GMT+0 - Investigating - We are investigating the cause Type: Incident

Duration: 32 minutes

Affected Components: ,

<p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>07:32:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. All API keys should be working as usual..</p> <p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating the cause.</p> ]]> Fri, 17 Apr 2026 07:00:00 +0000 https://status.luxonis.com/incident/cmo2ljoxv0bi4eml3xoaejoys https://status.luxonis.com/incident/cmo2ljoxv0bi4eml3xoaejoys Ability to upload OAK applications with oakctl to Hub is unavailable Type: Incident Duration: 16 hours and 23 minutes Affected Components: API Mar 30, 22:14:00 GMT+0 - Investigating - Processing of some background tasks is limited. We are investigating whats causing it. You may experience issues with various operations on the platform. Core functionality/device management remains stable. Mar 31, 07:37:00 GMT+0 - Identified - We mitigated the wider impact to background processing in general and narrowed it down to just OAK app publishing to Hub. At the moment its not possible to use `oakctl app publish` (or any other command) to upload OAK application to Hub. We are actively working on fix. Mar 31, 12:53:23 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 31, 14:36:53 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 16 hours and 23 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 30</var>, <var data-var='time'>22:14:00</var> GMT+0</small><br><strong>Investigating</strong> - Processing of some background tasks is limited. We are investigating whats causing it. You may experience issues with various operations on the platform. Core functionality/device management remains stable..</p> <p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>07:37:00</var> GMT+0</small><br><strong>Identified</strong> - We mitigated the wider impact to background processing in general and narrowed it down to just OAK app publishing to Hub. At the moment its not possible to use `oakctl app publish` (or any other command) to upload OAK application to Hub. We are actively working on fix..</p> <p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>12:53:23</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>14:36:53</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 30 Mar 2026 22:14:00 +0000 https://status.luxonis.com/incident/cmnebaxw500t2oonib1nogxps https://status.luxonis.com/incident/cmnebaxw500t2oonib1nogxps Luxonis Hub, luxonis.com, ... are inaccessible with error 500 Type: Incident Duration: 6 hours and 45 minutes Affected Components: Documentation - docs.luxonis.com, Website Nov 18, 11:48:00 GMT+0 - Investigating - We are currently investigating this incident. Nov 18, 12:30:00 GMT+0 - Monitoring - The issue is resolved. We apologize for any disruption this may have caused. This incident was caused by an outage of one of our infrastructure providers (Cloudflare). More details on their official site [here](https://www.cloudflarestatus.com/incidents/8gmgl950y3h7). Nov 18, 18:33:02 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 6 hours and 45 minutes

Affected Components: ,

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>11:48:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>12:30:00</var> GMT+0</small><br><strong>Monitoring</strong> - The issue is resolved. We apologize for any disruption this may have caused. This incident was caused by an outage of one of our infrastructure providers (Cloudflare). More details on their official site [here](https://www.cloudflarestatus.com/incidents/8gmgl950y3h7)..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>18:33:02</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 18 Nov 2025 11:48:00 +0000 https://status.luxonis.com/incident/cmi4jyvn8004nmzyp9xygiujn https://status.luxonis.com/incident/cmi4jyvn8004nmzyp9xygiujn Infrastructure upgrade Type: Maintenance Duration: 30 minutes Affected Components: Remote Connection, API, Over The Air Updates, Device Data Receiver, Website, Models Sep 4, 07:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. We will upgrade our main Load Balancer to ensure better stability and service reliability. Sep 4, 07:29:54 GMT+0 - Completed - Maintenance has completed successfully. Sep 4, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 30 minutes

Affected Components: , , , , ,

<p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time. We will upgrade our main Load Balancer to ensure better stability and service reliability..</p> <p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>07:29:54</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Thu, 4 Sep 2025 07:00:00 +0000 https://status.luxonis.com/maintenance/cmewma54u001b4rcam3yf3e4f https://status.luxonis.com/maintenance/cmewma54u001b4rcam3yf3e4f We are investigating 502 status code returned on our services Type: Incident Duration: 2 minutes Affected Components: API, Remote Connection, Device Data Receiver, Over The Air Updates, Website, Models Aug 28, 15:23:00 GMT+0 - Investigating - We are currently investigating this incident. Aug 28, 15:25:00 GMT+0 - Resolved - This incident has been resolved. An accidental misconfiguration on the infrastructure side caused a brief outage. All services are back to normal and we are monitoring the situation. Type: Incident

Duration: 2 minutes

Affected Components: , , , , ,

<p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>15:23:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>15:25:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. An accidental misconfiguration on the infrastructure side caused a brief outage. All services are back to normal and we are monitoring the situation..</p> ]]> Thu, 28 Aug 2025 15:23:00 +0000 https://status.luxonis.com/incident/cmevklxf8000qlrspykf8tkbb https://status.luxonis.com/incident/cmevklxf8000qlrspykf8tkbb Luxonis Models is down Type: Incident Affected Components: Models Jul 29, 17:53:11 GMT+0 - Investigating - Models is down at the moment. This incident was automatically created by Instatus monitoring. Jul 29, 17:56:38 GMT+0 - Resolved - Models is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Jul <var data-var='date'> 29</var>, <var data-var='time'>17:53:11</var> GMT+0</small><br><strong>Investigating</strong> - Models is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Jul <var data-var='date'> 29</var>, <var data-var='time'>17:56:38</var> GMT+0</small><br><strong>Resolved</strong> - Models is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Tue, 29 Jul 2025 17:53:11 +0000 https://status.luxonis.com/incident/cmdou50zs03ojev3to8uxr1p9 https://status.luxonis.com/incident/cmdou50zs03ojev3to8uxr1p9 Google Cloud global outage Type: Incident Duration: 4 hours Affected Components: API, Device Data Receiver, , Website, Models, Hub → Jun 12, 18:00:00 GMT+0 - Monitoring - Our main cloud provider is experiencing a global outage. More details on their status page <https://status.cloud.google.com/>. This may affect our services in unexpected ways. We are monitoring the situation. Jun 12, 22:00:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 hours

Affected Components: , , , ,

<p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Monitoring</strong> - Our main cloud provider is experiencing a global outage. More details on their status page <https://status.cloud.google.com/>. This may affect our services in unexpected ways. We are monitoring the situation..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 12 Jun 2025 18:00:00 +0000 https://status.luxonis.com/incident/cmbtqmisr003a14el0jhr06c5 https://status.luxonis.com/incident/cmbtqmisr003a14el0jhr06c5 Luxonis Hub Update Type: Maintenance Duration: 1 minute Affected Components: Device Data Receiver Mar 13, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 13, 08:00:51 GMT+0 - Completed - Maintenance has completed successfully. Mar 13, 08:00:00 GMT+0 - Identified - As part of a scheduled update to the Luxonis Hub, we will be performing necessary changes to our networking infrastructure. During this time, there may be temporary disruptions to device data ingestion pipelines. This may cause devices to briefly appear as offline, or result in outdated information being displayed. We appreciate your patience and understanding as we work to improve system performance. Type: Maintenance

Duration: 1 minute

Affected Components:

<p><small>Mar <var data-var='date'> 13</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 13</var>, <var data-var='time'>08:00:51</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Mar <var data-var='date'> 13</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - As part of a scheduled update to the Luxonis Hub, we will be performing necessary changes to our networking infrastructure. During this time, there may be temporary disruptions to device data ingestion pipelines. This may cause devices to briefly appear as offline, or result in outdated information being displayed. We appreciate your patience and understanding as we work to improve system performance..</p> ]]> Thu, 13 Mar 2025 08:00:00 +0000 https://status.luxonis.com/maintenance/cm8486jtx001fpbs51e9e6p3e https://status.luxonis.com/maintenance/cm8486jtx001fpbs51e9e6p3e Luxonis Hub Update Type: Maintenance Duration: 15 minutes Affected Components: API, Device Data Receiver, Website Feb 20, 08:00:00 GMT+0 - Identified - We will be performing a planned release to Luxonis Hub. During this maintenance window: \- Expected dashboard downtime: 5-10 minutes \- Impact on devices: No disruption to device functionality \- Note: Device connection uptimes will reset when service resumes Your devices will continue to operate normally throughout the maintenance period. We appreciate your patience as we work to improve our services. For any questions or concerns, please contact support@luxonis.com Feb 20, 08:15:00 GMT+0 - Completed - Maintenance has completed successfully Feb 20, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 15 minutes

Affected Components: , ,

<p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing a planned release to Luxonis Hub. During this maintenance window: \- Expected dashboard downtime: 5-10 minutes \- Impact on devices: No disruption to device functionality \- Note: Device connection uptimes will reset when service resumes Your devices will continue to operate normally throughout the maintenance period. We appreciate your patience as we work to improve our services. For any questions or concerns, please contact support@luxonis.com.</p> <p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>08:15:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Thu, 20 Feb 2025 08:00:00 +0000 https://status.luxonis.com/maintenance/cm74vj74p006hxam7aud87mf1 https://status.luxonis.com/maintenance/cm74vj74p006hxam7aud87mf1 Devices shown as offline / device communication disrupted Type: Incident Duration: 36 minutes Affected Components: API, Device Data Receiver Feb 14, 09:04:00 GMT+0 - Investigating - We received reports of devices being shown as offline. Feb 14, 09:40:00 GMT+0 - Resolved - On February 14th, between 08:33 and 10:40 CET, users experienced a service disruption in the Luxonis Hub dashboard where all devices appeared offline, and most dashboard functionality was unavailable. The Web Terminal service remained operational throughout the incident. The root cause was identified as a race condition triggered by a critical infrastructure component update. This incident revealed gaps in our monitoring coverage, which resulted in delayed response time as we were alerted to the issue through user reports rather than our internal monitoring systems. Remediation steps: 1. We are implementing a fix to eliminate the identified race condition in an upcoming release 2. We are expanding our infrastructure monitoring coverage to prevent similar detection delays in the future We apologize for any inconvenience this may have caused and thank our users for their prompt reporting of the issue. Type: Incident

Duration: 36 minutes

Affected Components: ,

<p><small>Feb <var data-var='date'> 14</var>, <var data-var='time'>09:04:00</var> GMT+0</small><br><strong>Investigating</strong> - We received reports of devices being shown as offline..</p> <p><small>Feb <var data-var='date'> 14</var>, <var data-var='time'>09:40:00</var> GMT+0</small><br><strong>Resolved</strong> - On February 14th, between 08:33 and 10:40 CET, users experienced a service disruption in the Luxonis Hub dashboard where all devices appeared offline, and most dashboard functionality was unavailable. The Web Terminal service remained operational throughout the incident. The root cause was identified as a race condition triggered by a critical infrastructure component update. This incident revealed gaps in our monitoring coverage, which resulted in delayed response time as we were alerted to the issue through user reports rather than our internal monitoring systems. Remediation steps: 1. We are implementing a fix to eliminate the identified race condition in an upcoming release 2. We are expanding our infrastructure monitoring coverage to prevent similar detection delays in the future We apologize for any inconvenience this may have caused and thank our users for their prompt reporting of the issue..</p> ]]> Fri, 14 Feb 2025 09:04:00 +0000 https://status.luxonis.com/incident/cm74nd3ag0013uevcgbdm1b5m https://status.luxonis.com/incident/cm74nd3ag0013uevcgbdm1b5m Infrastructure upgrade & associated data migration Type: Maintenance Duration: 8 hours and 58 minutes Affected Components: Remote Connection, API, Device Data Receiver, Website, Over The Air Updates Nov 4, 13:39:27 GMT+0 - Identified - Our migration is taking longer than usual and we are addressing minor issues. Devices cannot connect to our cloud, but local apps should keep running as usual. All data should be visible in your account, except for Detections, where migrations are still running. Nov 4, 16:58:02 GMT+0 - Completed - Maintenance has completed successfully. Nov 4, 08:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Nov 4, 08:34:12 GMT+0 - Identified - we are extending the time we need for this maintenance by an hour Nov 4, 14:39:53 GMT+0 - Identified - All services should be fully operational, we are monitoring for potential issues. Type: Maintenance

Duration: 8 hours and 58 minutes

Affected Components: , , , ,

<p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>13:39:27</var> GMT+0</small><br><strong>Identified</strong> - Our migration is taking longer than usual and we are addressing minor issues. Devices cannot connect to our cloud, but local apps should keep running as usual. All data should be visible in your account, except for Detections, where migrations are still running. .</p> <p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>16:58:02</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>08:34:12</var> GMT+0</small><br><strong>Identified</strong> - we are extending the time we need for this maintenance by an hour.</p> <p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>14:39:53</var> GMT+0</small><br><strong>Identified</strong> - All services should be fully operational, we are monitoring for potential issues..</p> ]]> Mon, 4 Nov 2024 08:00:00 +0000 https://status.luxonis.com/maintenance/cm324z9sq000hfkq8kpuvizsl https://status.luxonis.com/maintenance/cm324z9sq000hfkq8kpuvizsl API is down Type: Incident Duration: 1 hour and 51 minutes Affected Components: API, Device Data Receiver Jul 23, 13:45:00 GMT+0 - Investigating - We are currently investigating this incident. Jul 23, 14:46:52 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jul 23, 15:36:20 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 51 minutes

Affected Components: ,

<p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>13:45:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>14:46:52</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>15:36:20</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 23 Jul 2024 13:45:00 +0000 https://status.luxonis.com/incident/clyyj3ui3176408hyn3ao68ljv7 https://status.luxonis.com/incident/clyyj3ui3176408hyn3ao68ljv7 Degraded performance due to Cloudflare issue Type: Incident Duration: 1 hour and 17 minutes Affected Components: Website Jun 20, 18:04:00 GMT+0 - Investigating - We have seen elevated error rates/site not loading due to a downstream issue at Cloudflare, our cloud provider. Link <https://www.cloudflarestatus.com/incidents/jyzlrswp80rq> Jun 20, 19:21:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 17 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 20</var>, <var data-var='time'>18:04:00</var> GMT+0</small><br><strong>Investigating</strong> - We have seen elevated error rates/site not loading due to a downstream issue at Cloudflare, our cloud provider. Link <https://www.cloudflarestatus.com/incidents/jyzlrswp80rq>.</p> <p><small>Jun <var data-var='date'> 20</var>, <var data-var='time'>19:21:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 20 Jun 2024 18:04:00 +0000 https://status.luxonis.com/incident/clxntaq9n2748b7n78hu3u5lk https://status.luxonis.com/incident/clxntaq9n2748b7n78hu3u5lk