Duration: 1 hour

Affected Components: Device Data Receiver, Over The Air Updates

Jul 14, 18:16:58 GMT+0
Identified - We are planning for a scheduled maintenance which will cause downtime for model zoo and models and Hub..

Jul 16, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 16, 08:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 5 hours

Affected Components: Documentation - docs.luxonis.com

Jun 18, 07:55:01 GMT+0
Identified - We are to migrate the docs infrastructure. Downtime can be expected..

Jun 18, 08:00:01 GMT+0
Completed - Maintenance is now in progress.

Duration: 32 minutes

Affected Components: Models, API

Apr 17, 07:32:00 GMT+0
Resolved - This incident has been resolved. All API keys should be working as usual..

Apr 17, 07:00:00 GMT+0
Investigating - We are investigating the cause.

Duration: 16 hours and 23 minutes

Affected Components: API

Mar 30, 22:14:00 GMT+0
Investigating - Processing of some background tasks is limited. We are investigating whats causing it. You may experience issues with various operations on the platform. Core functionality/device management remains stable..

Mar 31, 07:37:00 GMT+0
Identified - We mitigated the wider impact to background processing in general and narrowed it down to just OAK app publishing to Hub. At the moment its not possible to use `oakctl app publish` (or any other command) to upload OAK application to Hub. We are actively working on fix..

Mar 31, 12:53:23 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 31, 14:36:53 GMT+0
Resolved - This incident has been resolved..

Duration: 6 hours and 45 minutes

Affected Components: Documentation - docs.luxonis.com, Website

Nov 18, 11:48:00 GMT+0
Investigating - We are currently investigating this incident..

Nov 18, 12:30:00 GMT+0
Monitoring - The issue is resolved. We apologize for any disruption this may have caused. This incident was caused by an outage of one of our infrastructure providers (Cloudflare). More details on their official site [here](https://www.cloudflarestatus.com/incidents/8gmgl950y3h7)..

Nov 18, 18:33:02 GMT+0
Resolved - This incident has been resolved..

Duration: 30 minutes

Affected Components: Remote Connection, API, Over The Air Updates, Device Data Receiver, Website, Models

Sep 4, 07:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. We will upgrade our main Load Balancer to ensure better stability and service reliability..

Sep 4, 07:29:54 GMT+0
Completed - Maintenance has completed successfully..

Sep 4, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 2 minutes

Affected Components: API, Remote Connection, Device Data Receiver, Over The Air Updates, Website, Models

Aug 28, 15:23:00 GMT+0
Investigating - We are currently investigating this incident..

Aug 28, 15:25:00 GMT+0
Resolved - This incident has been resolved. An accidental misconfiguration on the infrastructure side caused a brief outage. All services are back to normal and we are monitoring the situation..

Affected Components: Models

Jul 29, 17:53:11 GMT+0
Investigating - Models is down at the moment. This incident was automatically created by Instatus monitoring..

Jul 29, 17:56:38 GMT+0
Resolved - Models is back up. This incident was automatically resolved by Instatus monitoring..

Duration: 4 hours

Affected Components: API, Device Data Receiver, , Website, Models, Hub →

Jun 12, 18:00:00 GMT+0
Monitoring - Our main cloud provider is experiencing a global outage. More details on their status page <https://status.cloud.google.com/>. This may affect our services in unexpected ways. We are monitoring the situation..

Jun 12, 22:00:00 GMT+0
Resolved - This incident has been resolved..

Duration: 1 minute

Affected Components: Device Data Receiver

Mar 13, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 13, 08:00:51 GMT+0
Completed - Maintenance has completed successfully..

Mar 13, 08:00:00 GMT+0
Identified - As part of a scheduled update to the Luxonis Hub, we will be performing necessary changes to our networking infrastructure. During this time, there may be temporary disruptions to device data ingestion pipelines. This may cause devices to briefly appear as offline, or result in outdated information being displayed. We appreciate your patience and understanding as we work to improve system performance..

Duration: 15 minutes

Affected Components: API, Device Data Receiver, Website

Feb 20, 08:00:00 GMT+0
Identified - We will be performing a planned release to Luxonis Hub. During this maintenance window: \- Expected dashboard downtime: 5-10 minutes \- Impact on devices: No disruption to device functionality \- Note: Device connection uptimes will reset when service resumes Your devices will continue to operate normally throughout the maintenance period. We appreciate your patience as we work to improve our services. For any questions or concerns, please contact support@luxonis.com.

Feb 20, 08:15:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 20, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 36 minutes

Affected Components: API, Device Data Receiver

Feb 14, 09:04:00 GMT+0
Investigating - We received reports of devices being shown as offline..

Feb 14, 09:40:00 GMT+0
Resolved - On February 14th, between 08:33 and 10:40 CET, users experienced a service disruption in the Luxonis Hub dashboard where all devices appeared offline, and most dashboard functionality was unavailable. The Web Terminal service remained operational throughout the incident. The root cause was identified as a race condition triggered by a critical infrastructure component update. This incident revealed gaps in our monitoring coverage, which resulted in delayed response time as we were alerted to the issue through user reports rather than our internal monitoring systems. Remediation steps: 1. We are implementing a fix to eliminate the identified race condition in an upcoming release 2. We are expanding our infrastructure monitoring coverage to prevent similar detection delays in the future We apologize for any inconvenience this may have caused and thank our users for their prompt reporting of the issue..

Duration: 8 hours and 58 minutes

Affected Components: Remote Connection, API, Device Data Receiver, Website, Over The Air Updates

Nov 4, 13:39:27 GMT+0
Identified - Our migration is taking longer than usual and we are addressing minor issues. Devices cannot connect to our cloud, but local apps should keep running as usual. All data should be visible in your account, except for Detections, where migrations are still running. .

Nov 4, 16:58:02 GMT+0
Completed - Maintenance has completed successfully..

Nov 4, 08:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Nov 4, 08:34:12 GMT+0
Identified - we are extending the time we need for this maintenance by an hour.

Nov 4, 14:39:53 GMT+0
Identified - All services should be fully operational, we are monitoring for potential issues..

Duration: 1 hour and 51 minutes

Affected Components: API, Device Data Receiver

Jul 23, 13:45:00 GMT+0
Investigating - We are currently investigating this incident..

Jul 23, 14:46:52 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jul 23, 15:36:20 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 17 minutes

Affected Components: Website

Jun 20, 18:04:00 GMT+0
Investigating - We have seen elevated error rates/site not loading due to a downstream issue at Cloudflare, our cloud provider. Link <https://www.cloudflarestatus.com/incidents/jyzlrswp80rq>.

Jun 20, 19:21:00 GMT+0
Resolved - This incident has been resolved..